Frequently asked questions
How long does shipping take?
EU orders ship within 1 business day and typically arrive in 3–10 business days due to low supply. Free shipping anywhere during the spring sale.
What's your return policy?
30 days, no questions asked. Start a return from your order confirmation email — we’ll email a prepaid label.
Do you ship outside the EU?
We ship to the UK, Switzerland and Norway. Duties are calculated at checkout so there are no surprise fees on delivery.
How do I track my order?
You’ll get a tracking link by email once your order ships — usually within 24 hours. You can also track any order at veyloa.com/pages/track-order.
Is my payment information secure?
Yes. We use Shopify Payments, Apple Pay, Google Pay and PayPal — all PCI-DSS compliant. We never see or store your card details.
Can I cancel or change my order?
Email us at mainveyloa@gmail.com within 2 hours of ordering and we’ll catch it before it ships. After that, you can return it for a full refund.
